Do you have an SLA (Service Level Agreement)?
Yes, we do have an SLA on our Managed Dedicated Servers.
How long does it take to get my server set up?
We guarantee that all our standard server configurations will be set up within 1 business day. Factors contributing to longer setup times may include server add-ons, custom configurations, and payment approval time.
Can my server's hardware be upgraded? What are the fees for this?
You can upgrade your server to a larger plan at any time
Who is responsible for the server hardware?
Orange’s hosting guarantees the functioning of all dedicated server leased hardware components and will replace any failed component at no cost to the client. Hardware repair/replacement will begin immediately upon identification of a hardware problem. Hardware is defined as the Processor(s), RAM, Hard Disk(s), Motherboard, NIC Card, and other related hardware included under the server lease. The time required to repair/replace hardware does not include software reinstallation and/or data recovery from backup tapes/disks (time frame depends on size of disk). You can find complete details about our Hardware Guarantee by reviewing our SLA.
What is your uptime guarantee?
Orange’s hosting's servers connect to the Internet through redundant high-speed connections on diverse backbones, ensuring data delivery to the end user in the fastest, most efficient manner possible. Orange’s hosting guarantees a 99.9% uptime excluding scheduled maintenance of 1 hour per month and prior notified upgrades. Orange’s hosting's Cisco powered network combined with 24/7/365 monitoring by highly qualified network engineers and administrators, guarantee the functioning of all network infrastructure including routers, switches, and cabling.
How often do you monitor the Data Center and servers?We monitor our Data Center and servers 24 hours a day, 7 days a week, and 365 days a year with on-site Orange’s hosting employees.